At Koshi Mart, we respect and value your privacy. This Privacy Policy outlines the information we collect, how it is used, and the steps we take to ensure your privacy while using our services. By using our website, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
When you visit Koshi Mart, we collect the following types of information:
- Personal Information: This includes your name, email address, phone number, and shipping address when you place an order or sign up for our newsletter.
- Payment Information: We collect payment details such as credit/debit card numbers and billing information to process your orders. However, we do not store any payment information on our servers as it is handled securely by payment processors.
- Usage Data: We may collect non-personal data such as IP addresses, browser types, pages visited, and the time spent on our website to help us improve our services.
2. How We Use Your Information
We use the information we collect in the following ways:
- Order Processing: To fulfill your orders, process payments, and communicate with you regarding your purchases.
- Customer Support: To respond to your inquiries, provide assistance, and improve our customer service.
- Marketing: To send you promotional emails or notifications about new products, offers, and updates. You can opt out of receiving these communications at any time.
- Website Improvement: To analyze website usage data and enhance the user experience.
3. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that help us remember your preferences and improve your browsing experience. You can choose to disable cookies through your browser settings, but this may affect the functionality of some parts of the website.
4. Data Security
We take appropriate security measures to protect your personal and payment information. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information with trusted service providers who assist us in running our website, processing payments, or fulfilling orders. These third parties are required to keep your information confidential and use it solely for the purpose for which it was shared.
6. Your Rights and Choices
You have the right to:
- Access and Correct Your Information: You can request to access or update your personal information by contacting us at any time.
- Opt-Out of Marketing Communications: You can unsubscribe from our marketing emails by clicking the "unsubscribe" link in the email or contacting us directly.
- Delete Your Account: If you wish to delete your account or personal information, please contact us, and we will assist you.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies before providing any personal information.
8. Children’s Privacy
Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete that information.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Any changes will be posted on this page, and the updated policy will take effect as soon as it is posted. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
10. Contact Us
If you have any questions or concerns regarding this Privacy Policy or how your personal information is handled, please contact us at:
Koshi Mart
Roadcess Chowk, Biratnagar, Nepal
By using Koshi Mart, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as outlined above.